How can we help?
Product questions live on each product page. Everything else - purchases, privacy, betas - is below.
Include your device, OS version and app version. For a crash, the time it happened helps us find it in the logs.
Questions by product
Everything else
How fast do you reply?
Within two working days, usually the same day. One inbox, read by the people who write the code - there is no ticket queue to get lost in.
Purchases, subscriptions and refunds
Google Play, the App Store and Steam hold the billing relationship, so refunds and cancellations run through the store that took the payment. Outside their window we still approve refunds where a product genuinely does not work on your device - mail us with the order number.
Privacy and data requests
Your books, saves and settings stay on your device. For access, correction or deletion of anything we do hold, mail us and we answer within a month. Read the full privacy policy
Betas and early builds
We occasionally test new builds and watch faces before release. Ask to be added and say which device you have.
Feature requests
They decide the order of our roadmap more than anything else does. Tell us what is missing and why you need it - specific requests win.
Still stuck?
Tell us what happened and on which device. A screenshot always helps.